Customer Support


Customer Support

 

ENENSYS support engineers are able to provide immediate technical assistance and support when needed. ENENSYS is focused on providing the most professional and knowledgeable support for our products. Our technical support comes with the capability to access our products remotely in order to help maintain superior performance in your network.

Technical Inquiries

If you have any technical inquiry about ENENSYS product,
you can join our technical support team using
the phone number or e-mail address below : 

+33 (0)1 70 61 70 25

technical support inquiry for defective device to be returned to be repaired

For any other purpose, use our contact form.

Enter ENENSYS Privileged Area to get assistance
documentations and download new firmwares :

access to our Privileged Area

 

Warranty

All ENENSYS products are offered with 12 month warranty. If a defect covered by this warranty occurs during this warranty period, ENENSYS will repair the defective product or component, free of charge. Faulty equipment must be returned by following the RMA procedure (Returned Material Authorization) as detailled below. If equipment was supplied by a distributor, this distributor should be approached first (warranty conditions depends on sales contract).

RMA procedure

When an ENENSYS products is acknowledged to be defective, please proceed as follow:

  • Contact our Technical Support team (via email or phone).
  • Provide the product name, serial number, description of the defect, reference of Purchase Order if possible, and your contact details.
  • When receiving your request, a support engineer will contact you back in order to assess the source of your problem.
  • If equipment has to be returned for repair, you will be given a RMA number (Returned Material Authorization: reference number especially created and recorded).
  • Send the equipment back to us in its original packing quoting the RMA and your full details. This RMA must also be quoted in any communications with our support team.
  • We will repair your equipment and ship it back to you along with a repair report.

Support Website

Every single product delivered by ENENSYS Technologies takes immediate benefits from ENENSYS exclusive Customer Services, including at least a 12-month warranty as well as granted login to ENENSYS Privileged Area

  • this website gives access to products'latest firmware and software downloads,
  • maintenance or evolutionary releases,
  • new technical documents,
  • publications or manuals, etc ...