ENENSYS showcases, during MWC in Barcelona, its eMBMS Gateway/BM-SC server
MobiStream enable Mobile operators to broadcast Mobile TV services over LTE networks in MBSFN area using eMBMS technology
ENENSYS Provides T2 Gateway and Modulator for KBS Ultra-High Definition Project
MultiChoice Malawi launches GOtv services
GOTV, launches pay television service on DVB-T2 technology in Ghana
Audio Visual Global (AVG) selects ENENSYS for Asia’s first DVB-T2 commercial launch
The newest Pay-TV operator AVG of Vietnam, has selected the ENENSYS DVB-T2 solution for the deployment of the first DVB-T2 commercial launch in Asia
GOTV, a pay television service on DVB-T2 technology has come to town in Lagos
Namibia launch DVB-T2
GOtv, Namibia’s newest pay TV service was launched in Windhoek on the 21st June 2012
IPGuard
Enabling IP in confidence
World's unique IP seamless switch with bypass mechanism
Serbia launch DVB-T2
ETV - a national broadcasting agency in Serbia, started broadcasting its services on March 21st 201 using DVB-T2 technology
Enensys participates to the first T2-Lite plugfest
The plugfest is the opportunity to perform interoperability testing of T2Gateway and modulator implementations using advanced DVB-T2-Lite profile.
Kenya launch DVB-T2
Kenya launched GOtv payTV services using DVB-T2 standard
Velister Ltd relies on ENENSYS SFN solution
Velister DTT network operator in Cyprus deployed ENENSYS secured SFN solution
MULTICHOICE selects ENENSYS for the world's largest DVB-T2 roll-out
GOtv launches in Africa on DVB-T2
Gotv, a product of MultiChoice, is a new digital pay television offering using DVB-T2
MediaCorp selects ENENSYS for DVB-T2 trial network
ENENSYS released T2Edge enabling DVB-T2 regional services over SFN networks
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Customer Support
ENENSYS support engineers are able to provide immediate technical assistance and support when needed. ENENSYS is focused on providing the most professional and knowledgeable support for our products. Our technical support comes with the capability to access our products remotely in order to help maintain superior performance in your network.
Technical Inquiries
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If you have any technical inquiry about ENENSYS product, +33 (0)1 70 61 70 25 For any other purpose, use our contact form. |
Enter ENENSYS Privileged Area to get assistance |
Warranty
All ENENSYS products are offered with 12 month warranty. If a defect covered by this warranty occurs during this warranty period, ENENSYS will repair the defective product or component, free of charge. Faulty equipment must be returned by following the RMA procedure (Returned Material Authorization) as detailled below. If equipment was supplied by a distributor, this distributor should be approached first (warranty conditions depends on sales contract).
RMA procedure
When an ENENSYS products is acknowledged to be defective, please proceed as follow:
- Contact our Technical Support team (via email or phone).
- Provide the product name, serial number, description of the defect, reference of Purchase Order if possible, and your contact details.
- When receiving your request, a support engineer will contact you back in order to assess the source of your problem.
- If equipment has to be returned for repair, you will be given a RMA number (Returned Material Authorization: reference number especially created and recorded).
- Send the equipment back to us in its original packing quoting the RMA and your full details. This RMA must also be quoted in any communications with our support team.
- We will repair your equipment and ship it back to you along with a repair report.
Support Website
Every single product delivered by ENENSYS Technologies takes immediate benefits from ENENSYS exclusive Customer Services, including at least a 12-month warranty as well as granted login to ENENSYS Privileged Area
- this website gives access to products'latest firmware and software downloads,
- maintenance or evolutionary releases,
- new technical documents,
- publications or manuals, etc ...