Technical inquiry

Technical support team

Our technical support team will help you with any technical queries:

For any other purpose, use our contact form.

General and specific Technical Inquieries

This technical support team page explain you what to do if you have any technical inquiry with enensys devices. If you encountered specific problems with your product, you can join our technical support team using the e-mail adress you can find above. After evaluating the defective reason, we can provide you an assistance by phone or e-mail. If technical issue persists, our support team will engage a return procedure to help you as explained below.

Warranty

ENENSYS Technologies warrants to the original purchaser that the product shall be free from defects for twelve (12) months from the date of shipment. If a defect covered by this warranty occurs during this warranty period, ENENSYS will repair the defective product or component, free of charge. In line with this warranty policy, faulty equipment must be returned by following the RMA procedure (Returned Material Authorization) below. If equipment was supplied by a distributor, this distributor should be approached first (warranty conditions depends on sales contract).

RMA procedure

If one of ENENSYS Technologies' products is found to be defective, please proceed as follow:

• Contact our Technical Support team via email (detailed in the documents of delivered goods).
• We will require the product name, serial number, description of the defect, reference of Purchase Order if possible, and your details.
• When receiving your request, a support engineer will contact you back in order to surely identify the source of your problem.
• If equipment has to be returned for repair, you will be given a RMA number (Returned Material Authorization: reference number especially created and recorded).
• Send the equipment back to us in its original packing quoting the RMA and your full details. This RMA must also be quoted in any communications with our support team.
• We will repair your equipment and ship it back to you along with a repair report.